Help Centre

We use various tools to keep things on track, including forum, knowledge based articles, Google Tools, Skype, WhatsApp and email to name a few. We also don’t mind doing things the old-school way… direct dialogue via phone calls and face-to-face conversations.


Knowledgebase

Articles in our knowledge base are especially design for our clients. Please feel free to read the contents and asked questions where necessary. Our knowledge base cover topics in our core services.

Got a Question?

You can contact us for all your questions and inquiries on any of our services or pricing. Please check the frequently asked questions below or stay connected on our forum or simply contact us.

Need Support?

We are available 247 to help you with all your inquiries. Our support system includes, free consultation, calls, live chat, WhatsApp Chat and others. Please visit our forum to get more support from our team.

Webclick Knowledgebase

Webclick knowledge base contains free web design, digital marketing and branding articles. This knowledge base is design especially for our clients to be able to use the online marketing tools we design for them effectively. If you are a new client, check the frequently asked question below. Check articles.

Support Forum

Webclick support forum is design especially for our clients, team and partners to be able to interact together and network. If you are a new client, you can also participate in forum discussion.

WebClick Forums

Frequently Asked Questions

Find below some of the frequently asked questions about our services. You can click on any service of your interest to view the FAQs. Can’t find your question? Click the button to the right to contact us.

What is a ‘responsive’ or ‘mobile-friendly’ website?

A responsive or mobile-friendly site is one that automatically adapts its layout to the different sizes of screens your customers access your site on. A responsive site loads quickly and provides a great user experience on desktops & laptops, tablets and mobile phones.

What is a Content Management System?

A Content Management System (CMS) is a ‘backend” of a website that can be accessed by the site owner (or any number of users given password authority) to update the content on the site.  This updating can include blogging, adding pictures and even adding pages.  Having a CMS is critical for providing the fresh, up-to-date content your visitors (and Google) are looking for.  All Magnet Sites websites come with a powerful and intuitive CMS that we’ll show you how to use.

How long does it take Webclick to build a website?

Most our our projects are completed within 5 working days.  Some larger projects last several months. We’ll give you a precise timeline at the beginning of every project. However, we can also do express design at an affordable cost.

Does Webclick offer web hosting?

No.  We believe there are companies out there that already do this very well (and very reliably) at very good prices.  We are happy to direct you to these hosting solutions and will certainly take care of setting up your new website on your hosted domain. However, most of our web design packages comes with free domain name and hosting on a reliable platform.

I am totally new to this website thing. How does the whole process work?

Never fear, that’s why we are here. You can learn about our time proven process in our process section.

How long has Webclick been building websites?

Webclick was founded in 2011 by President + Founder, Jetro Olowole. However, he has been working as a freelance web designer for ten years. You can learn more on our about page.

How much does a website cost?

The cost of a website can vary depending on various factors, just like the cost of a house may vary. Our web design prices are quoted on our web design page. However, our price may increase if you want some custom functionality depending on your unique needs.

How does the payment process work?

The project starts with a 60% deposit. After design sign off and before we move into programming, we collect 25%. Once we have completed and fulfilled our scope, the final 25% is collected and your website is then scheduled for launch.

What kind of businesses do you work with?

We work with a broad range of company types [small start-ups, large corporations, nonprofits, B2B, B2C and more] across many business industries [technology, food, apparel, health + beauty, camps, travel, finance, arts, fair trade, and more.]

Who will I work with during the project?

This is a great question to ask and you should ask it of any web design and development firm you are considering. Many firms will farm out work to freelancers or interns. Some firms give little or no access to client’s who want to speak directly with their designers or developers. Our clients work directly with our tight knit crew. Who that will be depends on your project needs and what stage of the process you are in during the project.

What platform do you build your websites on?

We build all of our websites on the open-source Content Management System (CMS) platform called WordPress.

What is WordPress?

WordPress is an open-source website and content management system platform.  The software behind it is continually and updated by a large community of developers.  WordPress sites have the advantage of being quickly and easily indexed by Google when it is ranking sites.  Currently, about 1 in 5 websites worldwide use WordPress.

Do you work with other platforms like Joomla, Drupal?

Yes. Just ask. Please note that the price quoted on our web design page is for WordPress website. Design on other platform may attract additional fee.

Can you help me update my existing website that another web firm built?

Yes. But that will depend on the platform and whether it is a redesign.

How often should I update my website?

For 99% of companies, their website is their top salesperson.  It’s where prospects go for more information on your company, to learn more about your products and services, to contact your company, and possibly to make a purchase. And just like you invest a lot in your top salesperson, you should also invest in keeping your website (and it’s content) in tip-top-highly-converting-shape. Webclick offers Web Maintenance services.

Can you help me write content for my website?

Yes. We expect our clients to supply content for their website. The content are used unedited. However, we have the web content unit and they are responsible for content. This service attract addditional cost. We also build your sitemap and help structure the foundation of your website in the planning stages.

Can you help me source photos for my website?

Yes. We will help you source stock photos from sites such as www.crestock.com and www.istock.com. Our branding department can help you create custom graphics for your website at an affordable cost. We also have photographers and videographers available to produce custom photography and videos for your website.

Do I own my website?

YES! Everything that we build will be 100% owned by you. Most of our clients stay with us for the life of the website. Our team is just irresistible that way. But if for any reason you decide you want to take your site to another hosting service and get another company to service the site, we will happily assist you in making the transition as effortlessly and efficiently as possible. The website is yours after all, and we want you to take it wherever you go.

What exactly is Digital Marketing as opposed to Regular Marketing?

Digital marketing is pretty much anything that’s online or web-based: PPC, SEO, email, web design, etc. Traditional marketing is still seen as those offline marketing activities: print, direct mail, radio, TV, etc. The two types are definitely converging, but many agencies may only offer one or the other.

What’s it like working with an Agency as yours?

This is obviously different based on the Agency you’re working with.  At a lot of marketing companies you’ll be given an Account Manager who will be your single point of contact. At Webclick, your account manager will be responsible for communicating with the departments handling your project to ensure professionalism.

What Social Media should I be doing?

This is a biggie.  People want to know what the social media secret sauce is.  The truth is, We don’t have it, and either do the droves of social media experts, thought leaders, and influencers. Your social media strategy needs to align with your business strategy, and until we understand that better we can’t tell you how to do social media. Do you want to focus on customer service? Content marketing? Lead generation?  Like any marketing undertaking, your social media goals should align with your business goals.

Do I need SEO?

It depends what “kind” of SEO we’re talking about.  As I’ve written about before, traditional SEO (on/off page optimization, linkbuilding, etc.) has evolved to also include SOCO SEO – Social and Content. The new SEO includes the traditional optimization and linkbuilding tactics, as well as fresh, valuable, and shareable Content, as well as the marketing of your brand and content using Social Media. Do I think businesses need and benefit from this type of SEO? Yes I do.

I tried Google AdWords but it was a waste of money, could you do better?

This is always a loaded question.  To get the best results from PPC/SEM or Google AdWords, you need the 3 “E’s”: Expertise, Experience, Effort. You need the training and expertise, a certain amount of experience, and a lot of time and effort to be able to produce successful PPC results.  Most businesses that fail with PPC usually lack in at least two of these things.

How do you get a lot of Twitter followers?

Again this is something where there is no secret sauce.  It’s about writing and curating valuable content, being a strategic follower, and building relationships. Our digital marketing esperts have the experience to get the best result for you.

Should I be using Hubspot?

Marketing automation tools like Hubspot are not a panacea.  Yes, they can automate email drip campaigns, let you create landing pages, and help track leads and optimize your website. But they’re not tools that automate your marketing. You still need people to write and design emails, run split and multivariate tests, and use analytics to make intelligent marketing decisions. In other words, they’re tools that should complement your marketing team, not the other way around.

Can I afford a Digital Agency like Webclick?

Agencies come in all shapes and sizes, and serve clients in all shapes and sizes.  Generally speaking, we work with clients who have several thousand Naira in marketing budget per month as well as small scale business.

What is your design service and how will it benefit me?

We provide a professional graphic design and advertising design resource to our clients. We design for all mediums, taking into consideration future brand growth needs. Some of the most common design solutions include advertising, brand logo / visual identity, brochure, exhibition, packaging, direct mail, marketing, stationery and website design. Your company will benefit from having experienced design professionals applying intelligent marketing and design solutions to answer the brief presented.

Surely I can do all my own design work in Microsoft Word or Microsoft Publisher?

It is often counter productive to attempt to design your own company literature, website etc. A good graphic design agency will have professional experienced personnel that will think beyond the job in hand and offer an objective view on the project. Webclick strives to develop a concept for every job, not just produce something graphically interesting. Microsoft Word and Publisher are also not always user-friendly for printers, we ensure every file created is of high resolution and of a press ready format.

If I commission a design project who owns the copyright and intellectual property rights?

By default all creative works produced by Webclick remain the copyright of Webclick unless contractually agreed otherwise. This allow us to protect our works from unauthorised modification, plagiarism or use that is beyond the scope of the original project.

Where do we start and how do you involve your clients in the design process?

We always start by thoroughly discussing the details of the project with the client. Essentially we call this the design brief, it can be verbally communicated through a meeting. We encourage the client to contribute ideas and samples of items and colours that are liked. Equally important is to understand concepts that the client doesn’t like. When we are satisfied we have enough information to work with, we will begin the project by researching ideas, considering concepts and then laying out design visuals, these will be forwarded to the client for feedback. We listen carefully to our clients feedback and make the necessary changes to the layouts and offer advice on why we arrived at the design conclusions submitted. This process of amendment and resubmission continues until the design naturally evolves into its final form.

What if I don’t like what you design?

This is rare. Sometimes we hit the nail on the head first time, sometimes it can take a number of discussions and design submissions before the client is happy with the concept. Ultimately we always ensure our clients walk away satisfied and we feel comfortable that we have put out a job to our highest standards within the confines of the timescale, brief and budget provided.

Surely I can do all my own design work in Microsoft Word or Microsoft Publisher?

I’m impressed by your design portfolio how much do you charge for your logo design?

Our rates for logo design range between ₦5000 and ₦20000 depending on the number of design iterations we provide.

Can you produce a style guide or brand guidelines document for other designers to follow?

Yes, if we are creating a logo and visual identity for you we recommend producing a brand guidelines document. This illustrates to other designers and graphic professionals the importance of maintaining a consistent brand image for your company through careful use of the logo, typefaces, colours and placement of elements on a page. A document such as this often covers do’s and don’ts and provides an incredibly helpful resource to others. It also demonstrates a level of professionalism within your company that marketing and brand image is an important asset you maintain and protect.

Do you offer design solutions just for print or do you design for other mediums?

We produce design work for all mediums and with all mediums in mind. Whether it’s a design for print, design for web or design for merchandise. The common factor is to maintain a consistent design that will span all mediums in a cost effective, individual and indelible manner.

Do you provide a complete service such as design plus artwork and finally printing of a project?

We offer a full turn key solution from design, artwork, print handling and delivery. This could include print management and calling from stock, transitioning print material for electronic delivery, website, cd roms, presentation, exhibition work etc, the list is endless.

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Updated on 2016-02-09T14:49:51+00:00, by jetisco4u.